Last updated: March 01, 2023
Soucolor® Colored Pencils, Pencils, Markers, Gel Pens (“Soucolor,” “we,” “us,” or “our“) respects your privacy and is committed to protecting it through this Privacy Policy.
This Privacy Policy describes how we collect, use and share information from you when you visit or make a purchase from soucolor.shop (the “Site“).
Please read this Privacy Policy carefully. By visiting and using our Site, you agree that your personal information will be handled as described in this Privacy Policy. Your use of our Site, and any dispute over privacy, is subject to this Privacy Policy and our Terms of Use.
What Information Do We Collect?
Information You Provide to Us
We collect information you provide directly to us when you make a purchase, fill out a form, register for an account, participate in community discussions, chats, dispute resolution, or when you otherwise communicate with us.
The information we collect may include:
- Order and Contact Information: When you place an order through our Site, we will collect your name, billing address, shipping address, phone number, email address and credit card number or other payment information. You may also choose to provide us with this or any other information through a web form, account registration, product reviews, participation in online communities, chats, dispute resolution or otherwise communicating with us.
- Product Reviews: When you rate and review our products, we will collect that rating and review, along with your name and other information included in your public-facing account profile.
- Communications: If you contact us directly, we may receive additional information about you. For example, when you contact our customer support team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
- Account Registration: When you register for an account, we may collect your name, email address, physical address, phone number, username and password.
- Surveys and Promotions: From time to time, we may collect information from you from optional surveys or when you choose to enter a contest or promotion we sponsor.
Information Collected Automatically
We also automatically collect information about your use of our Site through cookies, web beacons, and other technologies. This information includes:
- Site Activity: We may collect your IP address, browser type, operating system, referral URLs, device information (e.g., device IDs), pages visited, links clicked, user interactions (e.g., scrolling, clicks and mouse-overs), and the dates and times of the Site visits.
- Location Information: With your consent, we may also collect your precise geolocation (latitude and longitude) from your device.
- Cookies and Other Tracking Technologies: We use cookies and other tracking technologies (such as browser cookies, pixels, beacons, scripts and Local Storage) to recognize you when you return to our Site and to collect information about your use of our Site. This information is used to analyze and track usage, trends, and interests. We also use this information to remember you when you return to the Site so that content you’ve interacted with previously can be presented to you as you prefer and for other promotional purposes. Most web browsers are set to accept cookies by default. Please see “Your Choices” below to learn how you can manage the cookies on your computer or device.
Our third party service providers, advertisers, and partners may also use these tracking technologies to collect similar information when you use our Site or interact with Site emails and online advertisements.
Information from Other Sources
We may obtain information about you from other sources, including through third party services and organizations to supplement information provided by you. For example, if you access our websites or services using a third party service like Google, Facebook or Amazon, we may collect relevant information about you from those platforms consistent with your settings on that service.
How Do We Use the Information We Collect?
We use the information we collect for a variety of business purposes such as:
- Provide, operate, maintain, improve, and promote our Site.
- Enable you to access and use our Site.
- Process and complete transactions, and send you related information, including purchase confirmations and invoices.
- Respond to your comments, questions, and requests, and provide customer service.
- Interact with you through surveys, contests, promotions, and events.
- Send you newsletters, offers, targeted advertisements, and other marketing communications we think may interest you.
- Link or combine with information we get from others to help understand your needs and provide you with better service.
- Monitor and analyze trends, usage, and activities in connection with our Site.
- Detect, investigate and prevent fraudulent transactions and other illegal activities, and protect the rights and property of Soucolor and others.
- Carry out any other purpose for which the information was collected.
- With your consent, provide you with location-based services, such as advertising and other personalized content.
- Aggregate data for internal and external reporting.
- Carry out any other purpose disclosed to you in connection with our Site.
When Do We Disclose Your Information?
We will not share your personal information with third parties without your consent, except in the following circumstances:
- Service Providers: We share your personal information with third party companies and individuals we hire to perform services on our behalf, such as payment processing, order fulfillment and shipping, product reviews, community management, website development, information technology and related infrastructure, customer service, email delivery, auditing, marketing and data enhancement and analysis. These third parties are restricted from using your personal information in any way other than to provide services for us.
- Product Reviews: Product reviews you submit through the Site may be publicly posted alongside your name and other account profile information you have chosen to share publicly.
- Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, the information we collect about you may be part of the transferred assets.
- Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g. court order or subpoena).
- Protection of Soucolor and Others: We reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce our Terms of Use, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to claims that any content violates the rights of third-parties, (v) respond to your requests for customer service, or (vi) protect the rights, property or personal safety of Soucolor, its users or the public.
- Analytics: We partner with third parties to manage our advertising on other sites. Our third party partners may use cookies or similar technologies to provide you advertising based upon your browsing activities and interests.
- With Your Consent: We may share your personal information for any other purposes disclosed to you at the time of collection with your consent.
Third Party Sites and Services
Our Site may contain links to web sites operated by third parties. This Privacy Policy does not apply to those sites. We encourage you to read the privacy policies of each website that collects personal information.
When you access third party services (like Google, Facebook or other third party login services or tools), those third parties may collect or receive certain information about you, including through tracking technologies like cookies. We are not responsible for how those third parties collect or use your information.
The ways third party sites collect and use your information is governed by their privacy policies, not this one. We encourage you to carefully read the privacy policies of any third party sites you visit.
How Long Do We Retain Your Personal Information?
We retain personal information about you for as long as you have an open account with us or as needed to provide you with our Site, products, or services. We may retain personal information from closed accounts to comply with the law, prevent fraud, resolve disputes, analyze or troubleshoot programs, enforce our Terms of Use, or for other business purposes.
We may further retain information in an anonymous or aggregated form where that information could not be associated with you.
International Data Transfers
We are based in the United States. Information we collect will be processed in and subject to the laws of the United States, which may not provide the same level of protection as your jurisdiction. By using the Site, you acknowledge that any information collected by us may be stored and processed in the United States or anywhere else we operate.
Your Choices & Rights
Cookie Settings & Opting Out
You can review and control certain data collection through your cookie settings and other tools. The browser or device you use may provide options on how your information is collected and used. For example, your browser settings may allow you to control cookies and other tracking technologies. You can set your email options to prevent certain uses of your email address.
To learn how to manage cookie settings and opt-out of interest-based advertising across browsers and devices, visit http://optout.aboutads.info.
Accessing, Updating & Deleting Your Information
If you have registered for an account, you may review, update, correct or delete the personal information in your account profile by contacting us. We will use reasonable efforts to honor your request. We may retain an archived copy of your records as required by law or for legitimate business purposes.
You may request to access, update, delete or restrict the processing of your personal data by contacting us using the contact information below.
Withdrawing Consent
Where you have provided your consent to the collection, processing and transfer of your personal information, you may have the right to fully or partially withdraw your consent. Once we receive notification that you have withdrawn your consent, we will no longer process your personal information for the purpose you originally agreed to, unless we are required by law to continue processing such information. Contact us if you wish to withdraw your consent.
Please note that withdrawing your consent will not affect the lawfulness of processing based on consent before you withdrew consent.
Submitting Complaints & Questions
If you have any complaints or questions about how we handle your personal information, please contact us at the information below. We will respond to your inquiry within a reasonable timeframe.
You may also submit a complaint to your local data protection authority.
How Do We Protect Your Personal Information?
We use administrative, technical, and physical safeguards to help protect your personal information against unauthorized or unlawful processing and against accidental loss, destruction, or damage.
However, no internet or mobile transmission is ever fully secure or error-free. Your use of our Site demonstrates your agreement that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this Site.
Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information online from users in this age group.
Changes to this Policy
We may update this Privacy Policy from time to time as we add new products and features, as we improve our Site or as laws change. When we post changes, we will revise the “Last Updated” date at the top of this Privacy Policy. If we make material changes, we will notify you through the Site or by email prior to the change becoming effective.
We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our Site constitutes acceptance of the amended Privacy Policy.
How to Contact Us
If you have any questions about this Privacy Policy or our data collection practices, please contact us at:
Soucolor® Colored Pencils, Pencils, Markers, Gel Pens
PO Box 123
Nashville, TN 37217
United States
Email: [email protected]
